Computer User Support Specialist

Position Description:

Cape Elizabeth School (ME) Department is seeking a full time, year-round computer user support specialist to chiefly support students and adult staff users and maintain district-owned technology in a network environment; respond to help desk system requests in-person, and via email and telephone; troubleshoot hardware and software problems; install software and hardware products and upgrades. Supporting students and staff, as well as Town of Cape Elizabeth employees will also be expected. Salary range is $24-26 per hour, commensurate with experience.

Knowledge of:

1. Operating systems (MacOS, PC, Chrome, Unix)
2. Principles and concepts of hardware and software installation
3. Skill and ability to troubleshoot many situations logically
4. Operation, installation, and configuration of computers, peripherals, and software applications in a stand-alone and multi-user environment
5. Google Apps for Education and/or Google Suite
6. Mobile device management software (JAMF preferred)
7. Concepts of office practices, procedures, and equipment
8. Great Customer Service (Adult and Students)
9. Extensive knowledge of E-Mail, Internet, WAN, LAN, and other computer network programs and operations.
10. Detail Orientated
11. Extensive knowledge of computer hardware and software installation procedures.
12. Knowledge of all school district/town personal computer and software applications.
13. Understanding of current operating platforms, computer hardware and associated peripherals, and software applications.
14. Analytical, problem-solving and creative-thinking skills with respect to computer-related issues.

Ability To:

• Communicate effectively both orally and in writing to non-technical users
• Coordinate and meet schedules, assignments, and timelines
• Establish and maintain cooperative and effective working relationships with others
• Work effectively, both independently and as a member of a team
• Assist technology staff with network installations in ceiling spaces
• Install, configure and upgrade computer hardware, peripherals and software.
• Diagnose, repair and maintain hardware, peripherals and software systems.
• Maintain up-to-date accurate records for inventory and repair/maintenance work
• Ability to work independently.
• Ability to communicate effectively with all levels of end-users.
• Ability to follow oral and/or written instructions.
• Ability to report work orally and/or in writing to a supervisor.
• Ability to establish and maintain cooperative working relationships with staff and others contacted in the course of work.

• Install and maintain computer operating systems, application software, and related computer equipment.
• Perform computer and network hardware and software repair (computers, servers, switches, printers, scanners, and programs).
• Creates and maintains EMail and Internet accounts on computers; configures EMail and security on computers.
• Inspects computer and network equipment requiring specialized computer repair and troubleshooting for the purpose of identifying and verifying repair needs.
• Assesses malfunctions of hardware for the purpose of determining appropriate actions to maintain computer and network operations.
• Provides technical support to users of hardware and software.
• Maintains the school based computer labs in good working order.
• Trains selected individuals for the purpose of ensuring their ability to use computer systems and new or existing software.
• Coordinates computer and network-related repair requests.
• Assists in record-keeping regarding the functioning and inventory of the school district's computers and related equipment, repairs, etc.
• Assists in making recommendations regarding the purchase of new computers, software, and related equipment.
• Ability to inspect, assess, troubleshoot and repair computer network system, hardware and software.
• Travel between school/town locations

Interested candidates should also read the job description available on our website.

Pay: $24 - 26 per hour, commensurate with experience

• Comprehensive Benefits Package Offered: Sick, Vacation and Holiday Pay. Health, dental, vision, life insurance and a 401(a) plan with an employer match.

Schedule:

• 8 hours/day [7:30am - 3:30pm]
• Monday to Friday
• Year-round position

Education/Qualifications:

• High School diploma or equivalent, plus three years experience as a Computer Support Specialist or similar position
• Eligible to hold a valid State of Maine Department of Education Criminal History Records Check Approval
• Eligible to to maintain a CJIS certification

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• High School diploma.
• Documented training in computer hardware, software and network use, troubleshooting and repair.
• Motor Vehicle Operator's License or ability to provide own transportation.
• MDM experience preferred
• Google Administration preferred
• Computer networking experience preferred.

Significant successful related experience in computer and network installation, maintenance, troubleshooting and repair.

Location:

• Cape Elizabeth, Maine

Language:

• English (Required)

To Apply:

Interested candidates should complete and submit an application for employment available from our website https://www.cape.k12.me.us/o/cesd/page/job-openings--105. Your application should include at least three professional references. A valid Maine’s Dept. of Ed. Criminal History Records Check (CHRC) Approval will be required of the successful candidate. However, it is not a requirement to obtain prior to applying.

For more information about Maine’s Dept. of Ed. Criminal History Records Check (fingerprinting) process, please go to the Maine Dept of Ed Credentialing site - https://www.maine.gov/doe/cert/fingerprinting

1. Create a MEIS account. Submit a new application for CHRC. ($15 fee)
2. Register with ME’s fingerprinting partner registration site - https://me.ibtfingerprint.com/ They have a processing fee of $55.

Online applications are due by 4pm when a date is listed and will be directed to:

Troy Patterson, Director of Educational Technology

Cape Elizabeth Schools

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The Cape Elizabeth School Department has three schools: Pond Cove Elementary School, grades K-4; Cape Elizabeth Middle School, grades 5-8; and, Cape Elizabeth High School, grades 9-12. All schools are located within easy walking distance of each other. Please visit our website for information.

Cape Elizabeth, Maine is a residential community located on the Atlantic Ocean three miles south of Portland, two hours north of Boston, and covers about 15 square miles. It has a population of approximately 9,100 residents living in 3,200 households.